Help shape the future of HomeRepair’s trade network

At HomeRepair, we’re committed to delivering high-quality repair outcomes and exceptional customer experiences for homeowners across Australia.

We’re looking for a Trade Network Performance Specialist to help strengthen and optimise our national trade network. This role is ideal for someone who enjoys building relationships, improving performance, solving problems and working with both operational teams and external trade partners to drive results.

You’ll play a key role in ensuring our contractor network is capable, compliant, engaged and positioned to deliver outstanding customer outcomes.

What you’ll be doing

Reporting to the National Supply Chain Performance & Procurement Manager, you’ll support the growth, performance and optimisation of HomeRepair’s contractor network.

Key responsibilities include:

Identifying trade capacity and coverage gaps across regions
Sourcing and onboarding new trade partners
Supporting contractor compliance, licensing and operational readiness requirements
Building strong relationships with trade partners across the network
Monitoring contractor performance, service levels and customer outcomes
Facilitating performance reviews and improvement initiatives
Analysing performance data and identifying opportunities for optimisation
Providing insights and recommendations to operational leaders
Supporting contractor audits, compliance reviews and risk management activities
Contributing to continuous improvement initiatives that enhance customer and business outcomes

About you

You’ll be a relationship-focused professional who enjoys working with contractors, suppliers and operational stakeholders to drive performance and deliver results.

You’ll bring:

Experience in contractor, supplier, vendor or trade network management
Experience sourcing, onboarding or managing service providers
Strong stakeholder engagement and relationship-building skills
Experience monitoring performance metrics and driving improvement initiatives
Strong analytical and problem-solving capability
The ability to influence outcomes and build credibility with internal and external stakeholders
Excellent communication and organisational skills
A continuous improvement mindset

Highly regarded

Experience within insurance repairs, construction, trades or property services
Experience working within compliance, audit or governance frameworks
Qualifications in Procurement, Supply Chain, Contract Management, Construction Management or a related discipline
Experience supporting supplier performance or procurement initiatives

Why HomeRepair?

At HomeRepair, we believe great people do their best work when they’re supported, challenged and empowered to grow.

We offer:

Competitive salary package
Hybrid working arrangements
Flexible work options
20 weeks paid parental leave
Annual Wellness Day
Free onsite gym access
Fitness Passport
Ongoing learning and development opportunities
Employee Assistance Program
Discounts on selected Suncorp insurance products
A collaborative and supportive team culture

Interested?

If you’re looking for an opportunity where you can influence contractor performance, build strong trade partner relationships and help shape the future of HomeRepair’s trade network, we’d love to hear from you.

Successful candidates will be required to complete a National Police Check.