Est. 2002 · Australia-Wide Repair Network
Your home is being taken care of.
HomeRepair manages building repairs for customers of Australia’s leading insurers. If your claim has been assigned to us, you’re in good hands. We help tens of thousands of homeowners get their homes and their lives back to normal every year.
20,000+
Cases per Year
400+
Trades in Our Network
TRUSTED SINCE
2002
4.4
on Google Reviews
Trusted Partners
Australia’s leading insurers trust us.
HomeRepair works nationally on behalf of Australia’s leading insurers. Our management team and tradespeople have built their skills and knowledge one repair at a time, across tens of thousands of homes.
Your Repair Journey
Your CA│RE Journey. From first contact to finalising your repairs.
Every claim is different, but every customer goes through the same four stages. Here’s what to expect.
Before repairs begin
Your insurer reviews the Scope
The pause in CA|RE: your claim goes to your insurer and comes back with an agreed path forward.
Your insurer reviews the Scope of Works and will discuss your claim options with you. Nothing moves forward until you and your insurer have agreed the path ahead.
Why HomeRepair
Built on Integrity. Repaired with Respect.
Since 2002, we’ve built our reputation one repair at a time. We know that when your home has been damaged, it’s not just a building. It’s where your life happens. That’s why every repair we manage is held to a standard we’d be comfortable with in our own homes.
Every trade in our network goes through a thorough vetting process before they’re approved to work on our jobs. Our Assessors inspect completed repairs to make sure the work meets the Scope of Works before your claim is closed. We take accountability from start to finish — that’s not a line; it’s how we operate. We guarantee the quality of workmanship on all authorised repairs.
Frequently Asked Questions
Your questions, answered.
Can’t find what you’re looking for? Call us on 1300 836 229.
General 9
When 22
Who 9
Escalation 14
Connect 11
Assess 20
Repair 17
Evaluate 10
Cost 10
HomeRepair is a licensed builder specialising in insurance-related property repairs. We are part of the Suncorp Group. Your insurance company has appointed us to manage the repair of your home from start to finish — organising every trade, getting approval from your insurer, and making sure the work is done properly.
Your insurance policy includes a managed repair service, meaning your insurer appoints a qualified builder to manage the process on both your and their behalf. This ensures repairs are completed to a consistent, high standard and that all insurer requirements are met. If you have concerns about this, please speak with your insurer directly.
We handle a wide range of property damage, including storm, minor flood, theft, impact, minor fire, and water damage. Our team coordinates all required trades — roofing, plumbing, electrical, plastering, tiling, painting, and carpentry. You do not need to manage any of this yourself.
We work to start and complete your repairs as soon as possible for minimal disruption. Each home and repair is different, and on occasion unforeseen delays may occur while sourcing matching materials. Our repair team will always let you know if a delay is expected. While our priority is to restore your home to its pre-loss condition using like-for-like materials, in some cases an exact match may not be possible. This can be because of the age of the materials or because the original products are no longer available. If this happens, our repair team will talk through suitable alternatives with you and work to find the closest match available.
Every claim varies and requires a tailored approach. After our initial triage call, our customer service team will advise which specialist tradespeople will need to attend your property. All of our trades are fully vetted, appropriately qualified and insured, and approved by one of our Assessors before attending your property.
You can call us at any time on 1300 836 229 and our team members are happy to help. Having your claim reference number ready will allow us to assist you more quickly.
A Case Manager will be assigned to your claim once repairs are approved and ready to proceed. From that point, they will manage your repairs through to completion. While your claim is in the reporting, assessment, or approval stages, a Case Manager from HomeRepair will not yet be assigned. During this time, your primary point of contact remains your insurer's Claim Manager. You can still contact us at any time on 1300 836 229, and we can help or point you in the right direction.
If your claim is at the repair stage, your HomeRepair Case Manager is your first point of contact for any complaints or escalations. They are trained to resolve your issues directly or involve the appropriate people to make sure matters are addressed promptly. If the matter relates to the reporting stage of a claim and you have not yet been assigned a HomeRepair Case Manager, you can call us on 1300 836 229. Alternatively, you can contact your insurer's Claim Manager.
As a homeowner with an active insurance claim, the cost of your repair is managed between HomeRepair and your insurer. Any excess payable on your claim is a matter between you and your insurer — please contact them directly if you have questions about your excess. HomeRepair does not charge you directly for repair works covered by your claim.
We work to start and complete your repairs as soon as possible for minimal disruption. Each home and repair is different, and on occasion unforeseen delays may occur while sourcing matching materials. Our repair team will always let you know if a delay is expected. While our priority is to restore your home to its pre-loss condition using like-for-like materials, in some cases an exact match may not be possible. This can be because of the age of the materials or because the original products are no longer available. If this happens, our repair team will talk through suitable alternatives with you and work to find the closest match available.
We aim to contact you within 24 hours of receiving your claim from your insurer. If we cannot reach you initially, we will follow up until contact is made.
Avoid unsafe areas. Contact HomeRepair immediately so we can reassess and escalate the response if required.
We will send an SMS or email with instructions to call us back. You can phone 1300 836 229 and quote your claim number. If replying by email, include only your six-digit HomeRepair reference number in the subject line.
To update your contact details, please contact your insurer directly. This ensures any authorisation changes are managed correctly. To update your availability for appointments, call us on 1300 836 229 or use the self-service link if we have provided you with one.
On your first call, we schedule a suitable time based on availability, safety, and the type of damage. We aim to attend as soon as we can. Sometimes we arrange for specialist trades, such as roofers, to attend before our Assessor, so that their report is available to our assessor when they visit.
We will confirm your appointment via phone, SMS, or email.
We do our best to accommodate preferred days or times, but specific appointment times cannot always be guaranteed. If you need to reschedule, please contact us and we will work with you to adjust where possible.
Most inspections take 30 minutes to 1 hour, but some can be done in as little as 10 minutes.
Yes. Different specialists may need separate visits depending on the type of damage.
Your scope of works will be provided to you as soon as we finalise our assessment, which can vary depending on the complexity of the recorded damage.
Your insurer will contact you once they have reviewed the reports and Scope of Works and inform you of their decision. If repairs are approved to proceed, then one of our Case Managers will be in touch.
We will contact you once your insurer approves the Scope of Works and we start planning the repair process.
Yes. You will receive a plan outlining which trades will attend and when.
Not always. We will let you know when your presence is required as part of our planning process.
Contact us and we will reschedule the appointment or make alternative arrangements for access. If our trades have already been in contact with you directly, you may also reach out to them to reschedule.
We will notify you as soon as possible, adjust the schedule, and keep things moving.
Yes. We keep you updated so you always know what to expect next.
Yes. A responsible adult must be present, and a minor cannot be the only person on site. We will tell you ahead of time if an inspection is being arranged.
We will arrange for the appropriate trades to return and complete the work.
We prioritise Quality Assurance items and aim to complete them as quickly as possible.
Once all repair work is complete, your Case Manager calls you to confirm everything is finished and that you are satisfied. Your insurer will then be in touch to finalise the process.
Every claim varies and requires a tailored approach. After our initial triage call, our customer service team will advise which specialist tradespeople will need to attend your property. All of our trades are fully vetted, appropriately qualified and insured, and approved by one of our Assessors before attending your property.
On your first call, we schedule a suitable time based on availability, safety, and the type of damage. We aim to attend as soon as we can. Sometimes we arrange for specialist trades, such as roofers, to attend before our Assessor, so that their report is available to our assessor when they visit.
Yes. Different specialists may need separate visits depending on the type of damage.
They will identify themselves on arrival and carry appropriate identification. You can always call us if you want to confirm their identity.
Your HomeRepair Case Manager is your single point of contact throughout the repair stage.
Yes. You will receive a plan outlining which trades will attend and when.
Not always. We will let you know when your presence is required as part of our planning process.
We use a mix of trusted internal trades and vetted external contractors. All are overseen by HomeRepair.
The attending trade will confirm the scope, walk through the area, discuss safety and access, and begin work.
If your claim is at the repair stage, your HomeRepair Case Manager is your first point of contact for any complaints or escalations. They are trained to resolve your issues directly or involve the appropriate people to make sure matters are addressed promptly. If the matter relates to the reporting stage of a claim and you have not yet been assigned a HomeRepair Case Manager, you can call us on 1300 836 229. Alternatively, you can contact your insurer's Claim Manager.
Avoid unsafe areas. Contact HomeRepair immediately so we can reassess and escalate the response if required.
Move away from the affected area and contact us. We can arrange a Make Safe service to address immediate risks. If your home is unlivable, please also contact your insurer to discuss temporary accommodation options.
Call 1300 836 229. If the situation is unsafe, we will arrange an urgent Make Safe response.
Your Assessor will usually have discussed the scope with you on site. If you feel something has been missed, you can contact us to discuss. They will raise your concerns with the Assessor, who can adjust the scope if needed. A reassessment can also be arranged if damage was missed during the initial inspection. You may also contact your insurer, who will pass your concerns on to us.
Let us know right away. We may need to reassess and update the Scope of Works for insurer approval.
We pause, assess the new damage, update the Scope of Works, and notify your insurer for approval.
Tell the trade on site or contact your Case Manager. We will review and arrange corrective work if required.
Contact your Case Manager at any time. We will investigate and take appropriate action.
We will notify you as soon as possible, adjust the schedule, and keep things moving.
We will arrange for the appropriate trades to return and complete the work.
You can contact your Case Manager at any time on 1300 836 229, or complete one of our post-repair feedback surveys.
Contact HomeRepair. An issues may be covered under our workmanship guarantee and we can discuss that with you.
Our workmanship guarantee covers repairs completed by HomeRepair and our approved trades. If something fails because of workmanship, contact us with your claim number and details and we will arrange an inspection.
Your insurer sends your claim to HomeRepair automatically through their system to ours. You will know it has been received when our team contacts you — this is the first visible step for you.
We aim to contact you within 24 hours of receiving your claim from your insurer. If we cannot reach you initially, we will follow up until contact is made.
We already have the details you gave your insurer. We will ask focused questions to confirm: whether your home is safe; the type and extent of damage; details of the damage so we can determine which specialist tradespeople may be required. No preparation is needed on your part.
If your home needs immediate attention, our team can arrange a Make Safe visit to secure the property and prevent further damage. During your first call with us, we will ask questions to assess whether urgent assistance is needed and arrange this if required.
Avoid unsafe areas. Contact HomeRepair immediately so we can reassess and escalate the response if required.
Move away from the affected area and contact us. We can arrange a Make Safe service to address immediate risks. If your home is unlivable, please also contact your insurer to discuss temporary accommodation options.
Call 1300 836 229. If the situation is unsafe, we will arrange an urgent Make Safe response.
We will send an SMS or email with instructions to call us back. You can phone 1300 836 229 and quote your claim number. If replying by email, include only your six-digit HomeRepair reference number in the subject line.
To update your contact details, please contact your insurer directly. This ensures any authorisation changes are managed correctly. To update your availability for appointments, call us on 1300 836 229 or use the self-service link if we have provided you with one.
Authorisation to have someone act on your behalf must be set up through your insurer. Once your insurer has confirmed this, we will follow the same authorisation when dealing with your claim.
Make Safe works arranged by HomeRepair as part of your claim are covered under your insurance. If you have questions about your excess or any cost implications, please contact your insurer.
If your home needs immediate attention, our team can arrange a Make Safe visit to secure the property and prevent further damage. During your first call with us, we will ask questions to assess whether urgent assistance is needed and arrange this if required.
Avoid unsafe areas. Contact HomeRepair immediately so we can reassess and escalate the response if required.
Call 1300 836 229. If the situation is unsafe, we will arrange an urgent Make Safe response.
To update your contact details, please contact your insurer directly. This ensures any authorisation changes are managed correctly. To update your availability for appointments, call us on 1300 836 229 or use the self-service link if we have provided you with one.
Authorisation to have someone act on your behalf must be set up through your insurer. Once your insurer has confirmed this, we will follow the same authorisation when dealing with your claim.
On your first call, we schedule a suitable time based on availability, safety, and the type of damage. We aim to attend as soon as we can. Sometimes we arrange for specialist trades, such as roofers, to attend before our Assessor, so that their report is available to our assessor when they visit.
We will confirm your appointment via phone, SMS, or email.
No major preparation is needed. Please ensure: the damaged area is accessible ; pets are secured; a responsible adult is home unless otherwise arranged — a minor cannot be the only person on site
We do our best to accommodate preferred days or times, but specific appointment times cannot always be guaranteed. If you need to reschedule, please contact us and we will work with you to adjust where possible.
Most inspections take 30 minutes to 1 hour, but some can be done in as little as 10 minutes.
Yes. They can explain what they are looking at and discuss the scope, though they cannot comment on insurer coverage.
Yes. Different specialists may need separate visits depending on the type of damage.
They will identify themselves on arrival and carry appropriate identification. You can always call us if you want to confirm their identity.
Your scope of works will be provided to you as soon as we finalise our assessment, which can vary depending on the complexity of the recorded damage.
We update the Scope of Works and advise your insurer so everything is reviewed and approved before repairs start.
HomeRepair Assessors and specialist tradespeople develop the scope based on on-site findings, building standards, and safety requirements. Your insurer approves the final scope.
Your Assessor will usually have discussed the scope with you on site. If you feel something has been missed, you can contact us to discuss. They will raise your concerns with the Assessor, who can adjust the scope if needed. A reassessment can also be arranged if damage was missed during the initial inspection. You may also contact your insurer, who will pass your concerns on to us.
Your insurer will contact you once they have reviewed the reports and Scope of Works and inform you of their decision. If repairs are approved to proceed, then one of our Case Managers will be in touch.
Let us know right away. We may need to reassess and update the Scope of Works for insurer approval.
If damage is identified that falls outside your claim, your insurer will discuss your options with you. In some cases, HomeRepair may be able to complete additional works at your cost. This would be quoted and agreed separately before any work begins.
To update your contact details, please contact your insurer directly. This ensures any authorisation changes are managed correctly. To update your availability for appointments, call us on 1300 836 229 or use the self-service link if we have provided you with one.
Authorisation to have someone act on your behalf must be set up through your insurer. Once your insurer has confirmed this, we will follow the same authorisation when dealing with your claim.
We update the Scope of Works and advise your insurer so everything is reviewed and approved before repairs start.
Let us know right away. We may need to reassess and update the Scope of Works for insurer approval.
Your HomeRepair Case Manager is your single point of contact throughout the repair stage.
We will contact you once your insurer approves the Scope of Works and we start planning the repair process.
Yes. You will receive a plan outlining which trades will attend and when.
Not always. We will let you know when your presence is required as part of our planning process.
Contact us and we will reschedule the appointment or make alternative arrangements for access. If our trades have already been in contact with you directly, you may also reach out to them to reschedule.
We use a mix of trusted internal trades and vetted external contractors. All are overseen by HomeRepair.
The attending trade will confirm the scope, walk through the area, discuss safety and access, and begin work.
We pause, assess the new damage, update the Scope of Works, and notify your insurer for approval.
All changes must be reviewed by HomeRepair and approved by your insurer.
Tell the trade on site or contact your Case Manager. We will review and arrange corrective work if required.
Contact your Case Manager at any time. We will investigate and take appropriate action.
We will notify you as soon as possible, adjust the schedule, and keep things moving.
Yes. We keep you updated so you always know what to expect next.
Authorisation to have someone act on your behalf must be set up through your insurer. Once your insurer has confirmed this, we will follow the same authorisation when dealing with your claim.
A quality assurance inspection confirms that the approved Scope of Works have been completed and meets required quality standards.
Yes. A responsible adult must be present, and a minor cannot be the only person on site. We will tell you ahead of time if an inspection is being arranged.
We will arrange for the appropriate trades to return and complete the work.
We prioritise Quality Assurance items and aim to complete them as quickly as possible.
We do not provide a formal Quality Assurance summary, but we will discuss any issues with you directly. Defects and incomplete work are managed internally.
Once all repair work is complete, your Case Manager calls you to confirm everything is finished and that you are satisfied. Your insurer will then be in touch to finalise the process.
You can contact your Case Manager at any time on 1300 836 229, or complete one of our post-repair feedback surveys.
Contact HomeRepair. An issues may be covered under our workmanship guarantee and we can discuss that with you.
Our workmanship guarantee covers repairs completed by HomeRepair and our approved trades. If something fails because of workmanship, contact us with your claim number and details and we will arrange an inspection.
We update the Scope of Works and advise your insurer so everything is reviewed and approved before repairs start.
HomeRepair Assessors and specialist tradespeople develop the scope based on on-site findings, building standards, and safety requirements. Your insurer approves the final scope.
Let us know right away. We may need to reassess and update the Scope of Works for insurer approval.
We pause, assess the new damage, update the Scope of Works, and notify your insurer for approval.
All changes must be reviewed by HomeRepair and approved by your insurer.
Contact HomeRepair. An issues may be covered under our workmanship guarantee and we can discuss that with you.
Our workmanship guarantee covers repairs completed by HomeRepair and our approved trades. If something fails because of workmanship, contact us with your claim number and details and we will arrange an inspection.
As a homeowner with an active insurance claim, the cost of your repair is managed between HomeRepair and your insurer. Any excess payable on your claim is a matter between you and your insurer — please contact them directly if you have questions about your excess. HomeRepair does not charge you directly for repair works covered by your claim.
If damage is identified that falls outside your claim, your insurer will discuss your options with you. In some cases, HomeRepair may be able to complete additional works at your cost. This would be quoted and agreed separately before any work begins.
Make Safe works arranged by HomeRepair as part of your claim are covered under your insurance. If you have questions about your excess or any cost implications, please contact your insurer.