Established in 2002, HomeRepair specialises in repairing damaged homes for customers of Australia’s premier insurers. We’ve helped tens of thousands of homeowners recover from damage caused by water, storm, impact and other disasters.
Trusted Partners
Servicing Australia's premier insurers.
HomeRepair works nationally on behalf of Australia’s leading insurers. Our management team and tradespeople have built their skills and knowledge one repair at a time, across tens of thousands of homes.
What We Stand For
Built on values. Accountable to you.
We put customers first and hold ourselves to what we promise. Every repair we manage is delivered with honesty, care, and a standard of quality we’d expect in our own homes. When things need to be said, we say them clearly. When things go wrong, we own it. We believe customers deserve our best — especially when they’re going through the upheaval of a damaged home.
Our Culture
A people-first team.
We invest in our people because we believe that when our team does their best work, our customers get better outcomes. That means unlocking skills and confidence, creating real career pathways, and building an environment where people have genuine input, take ownership, and are supported to grow.
We work as one team across every part of the business — and we’re serious about the safety of the people in it. Physical safety and psychological safety are both non-negotiable here. We celebrate progress, own our mistakes, and keep getting better together.
To deliver quality repairs and exceptional customer care by investing in our people and trade partners.
HomeRepair strengthens communities as a trusted partner in insurance repairs.
HomeRepair strengthens communities as a trusted partner in insurance repairs.
We deliver this through:
People — Unlocking skills, confidence and meaningful careers where people can do their best work.
Customers — Delivering excellence in customer experience through quality, timeliness and care.
Trades — Building strong partnerships and sustainable pathways into the industry.
Our values guide every decision we make.
People First. Customer Always. – We invest in our people so they can deliver exceptional outcomes for every customer.
Own the Outcome – We take accountability from start to finish, following through on what we promise.
One Team. Better Every Day. – We work as one and continuously improve to get better together.
Do What’s Right – We act with honesty and integrity, even when it’s not the easiest path.
Safe by Design – We prioritise the physical and psychological safety of our people, partners and customers.
What We Do
One team. Every repair.
Insurance Repairs
Insurance claim-related repairs within defined scope and exclusions. From ceiling repairs following water ingress, to roof work after storm damage, to kitchen and bathroom repairs after escape of liquid — we manage the full repair process from start to finish.
Make Safe
Our 24/7 emergency service is designed to prevent further damage, reduce the risk of injury and restore habitability after an incident. If your home has been left unsafe, we arrange emergency stabilisation works immediately.
Home Assist
For customers who’ve opted in through their policy, Home Assist addresses sudden home issues such as plumbing or electrical problems that fall outside a formal insurance claim.
Customer Reviews
Bringing Integrity, Respect and Professionalism to Home Repairs since 2002
Posted on Google
Bryce Mason
Trustindex verifies that the original source of the review is Google.
All tradesmen did a vg job. They were prompt with attendance and left area clean and tidy. Was a good experience. Thanking you. Cheryl and Bryce.
Posted on Google
Lisa Bos
Trustindex verifies that the original source of the review is Google.
Great job and great communication. Thanks
Posted on Google
Merv Hull
Trustindex verifies that the original source of the review is Google.
Thank you Nina and all the staff who made making my claim very easy, and organising contractors to do the job. Out of a 5-star rating, I'll give you an extra 5. It's been a pleasure dealing with you.
Merv Hull
Posted on Google
Barinder Singh
Trustindex verifies that the original source of the review is Google.
Great service
Posted on Google
Richard Seddon
Trustindex verifies that the original source of the review is Google.
The work done was of a high quality. Trades turned up on time if not early. The claims process was easy and smooth as well as quick. Very impressed.
Thanks for a great repair.
Posted on Google
Chris Groat
Trustindex verifies that the original source of the review is Google.
The boys did an awesome professional job of installing my garage door they were very friendly and polite. Thankyou to the team, we are very happy with the result
Posted on Google
DJ Adrenalin
Trustindex verifies that the original source of the review is Google.
Fantastic, friendly, customer service & uber fast repairs, thank you 🙏♥️
Posted on Google
joy wyatt
Trustindex verifies that the original source of the review is Google.
So happy with the service I had with home repairs. My case manager, Kym, was so helpful and supportive during a really difficult time after the storm.
Every single trades person they sent to my house were extremely helpful and provided excellent service
Having hail damage was awful but Suncorp and home repair did their best to make it manageable!!
Thank you again Kym
Posted on Google
gail wickham
Trustindex verifies that the original source of the review is Google.
Can’t find what you’re looking for? Call us on 1300 836 229.
General 9
When 22
Who 9
Escalation 14
Connect 11
Assess 20
Repair 17
Evaluate 10
Cost 10
HomeRepair is a licensed builder specialising in insurance-related property repairs. We are part of the Suncorp Group. Your insurance company has appointed us to manage the repair of your home from start to finish — organising every trade, getting approval from your insurer, and making sure the work is done properly.
Your insurance policy includes a managed repair service, meaning your insurer appoints a qualified builder to manage the process on both your and their behalf. This ensures repairs are completed to a consistent, high standard and that all insurer requirements are met. If you have concerns about this, please speak with your insurer directly.
We handle a wide range of property damage, including storm, minor flood, theft, impact, minor fire, and water damage. Our team coordinates all required trades — roofing, plumbing, electrical, plastering, tiling, painting, and carpentry. You do not need to manage any of this yourself.
We work to start and complete your repairs as soon as possible for minimal disruption. Each home and repair is different, and on occasion unforeseen delays may occur while sourcing matching materials. Our repair team will always let you know if a delay is expected. While our priority is to restore your home to its pre-loss condition using like-for-like materials, in some cases an exact match may not be possible. This can be because of the age of the materials or because the original products are no longer available. If this happens, our repair team will talk through suitable alternatives with you and work to find the closest match available.
Every claim varies and requires a tailored approach. After our initial triage call, our customer service team will advise which specialist tradespeople will need to attend your property. All of our trades are fully vetted, appropriately qualified and insured, and approved by one of our Assessors before attending your property.
You can call us at any time on 1300 836 229 and our team members are happy to help. Having your claim reference number ready will allow us to assist you more quickly.
A Case Manager will be assigned to your claim once repairs are approved and ready to proceed. From that point, they will manage your repairs through to completion. While your claim is in the reporting, assessment, or approval stages, a Case Manager from HomeRepair will not yet be assigned. During this time, your primary point of contact will remain your insurer's Claim Manager, but at any time one of our claims specialists can help with any enquiries you might have.
If your claim is at the repair stage, your HomeRepair Case Manager is your first point of contact for any complaints or escalations. They are trained to resolve your issues directly or involve the appropriate people to make sure matters are addressed promptly. If the matter relates to the reporting stage of a claim and you have not yet been assigned a HomeRepair Case Manager, you can call us on 1300 836 229. Alternatively, you can contact your insurer's Claim Manager.
As a homeowner with an active insurance claim, the cost of your repair is managed between HomeRepair and your insurer. Any excess payable on your claim is a matter between you and your insurer — please contact them directly if you have questions about your excess. HomeRepair does not charge you directly for repair works covered by your claim.
We work to start and complete your repairs as soon as possible for minimal disruption. Each home and repair is different, and on occasion unforeseen delays may occur while sourcing matching materials. Our repair team will always let you know if a delay is expected. While our priority is to restore your home to its pre-loss condition using like-for-like materials, in some cases an exact match may not be possible. This can be because of the age of the materials or because the original products are no longer available. If this happens, our repair team will talk through suitable alternatives with you and work to find the closest match available.
We aim to contact you within 24 hours of receiving your claim from your insurer. If we cannot reach you initially, we will follow up until contact is made.
Avoid unsafe areas. Contact HomeRepair immediately so we can reassess and escalate the response if required.
We will send an SMS or email with instructions to call us back. You can phone 1300 836 229 and quote your claim number. If replying by email, include only your six-digit HomeRepair reference number in the subject line.
To update your contact details, please contact your insurer directly. This ensures any authorisation changes are managed correctly. To update your availability for appointments, call us on 1300 836 229 or use the self-service link if we have provided you with one.
On the triage call, we will schedule a suitable time based on availability, safety, and the type of damage. We aim to attend as soon as possible. Sometimes our claims specialists might schedule an assessor to attend after we have had specialists trades (such as roofers) attend so they can give their expert report to the assessor first.
We will confirm your appointment via phone, SMS, or email.
We do our best to accommodate preferred days or times, but specific appointment times cannot always be guaranteed. If you need to reschedule, please contact us and we will work with you to adjust where possible.
Most inspections take 30 minutes to 1 hour, but some can be done in as little as 10 minutes.
Yes. Different specialists may need separate visits depending on the type of damage.
Timeframes vary depending on complexity. You will receive a copy once your insurer has reviewed and approved it.
Your insurer will contact you once they have reviewed the reports and Scope of Works. Your insurer's claims team will be in touch directly. HomeRepair will not contact you again until repairs are approved and ready to proceed.
We will contact you once your insurer approves the Scope of Works and we start planning the repair process.
Yes. You will receive a plan outlining which trades will attend and when.
Not always. We will let you know when your presence is required as part of our planning process.
Contact us and we will reschedule the appointment or make alternative arrangements for access. If our trades have already been in contact with you directly, you may also reach out to them to reschedule.
We will notify you as soon as possible, adjust the schedule, and keep things moving.
Yes. We keep you updated so you always know what to expect next.
Yes, where internal access is required. A responsible adult must be present. A minor cannot be the sole person on site. If the property is a holiday home, you may be able to provide a lockbox code for access. We will advise ahead of time.
We will arrange for the appropriate trades to return and complete the work.
We prioritise Quality Assurance items and aim to complete them as quickly as possible.
Once all repair works and Quality Assurance tasks are complete, your Case Manager will call you for a completion call to confirm everything is finished and that you are satisfied. We guarantee the quality of workmanship on all authorised repairs. Your insurer will also contact you to ensure your satisfaction with the closure.
Every claim varies and requires a tailored approach. After our initial triage call, our customer service team will advise which specialist tradespeople will need to attend your property. All of our trades are fully vetted, appropriately qualified and insured, and approved by one of our Assessors before attending your property.
On the triage call, we will schedule a suitable time based on availability, safety, and the type of damage. We aim to attend as soon as possible. Sometimes our claims specialists might schedule an assessor to attend after we have had specialists trades (such as roofers) attend so they can give their expert report to the assessor first.
Yes. Different specialists may need separate visits depending on the type of damage.
They will identify themselves on arrival and carry appropriate identification. You can always call us if you want to confirm their identity.
Your HomeRepair Case Manager is your single point of contact throughout the repair stage.
Yes. You will receive a plan outlining which trades will attend and when.
Not always. We will let you know when your presence is required as part of our planning process.
We use a mix of trusted internal trades and vetted external contractors. All are overseen by HomeRepair.
The attending trade will confirm the scope, walk through the area, discuss safety and access, and begin work.
If your claim is at the repair stage, your HomeRepair Case Manager is your first point of contact for any complaints or escalations. They are trained to resolve your issues directly or involve the appropriate people to make sure matters are addressed promptly. If the matter relates to the reporting stage of a claim and you have not yet been assigned a HomeRepair Case Manager, you can call us on 1300 836 229. Alternatively, you can contact your insurer's Claim Manager.
Avoid unsafe areas. Contact HomeRepair immediately so we can reassess and escalate the response if required.
Move away from the affected area and contact us. We can arrange a Make Safe service to address immediate risks. If your home is unlivable, please also contact your insurer to discuss temporary accommodation options.
Call 1300 836 229. If the situation is unsafe, we will arrange an urgent Make Safe response.
Your Assessor will ideally have discussed the scope with you on site, but if you feel something has been missed, refer to your case specialist or Case Manager. They will raise your concerns with the Assessor, who can adjust the scope if needed. A reassessment can also be arranged if damage was missed during the initial inspection. You may also contact your insurer, who will pass your concerns on to us.
Let us know right away. We may need to reassess and update the Scope of Works for insurer approval.
We pause, assess the new damage, update the Scope of Works, and notify your insurer for approval.
Tell the trade on site or contact your Case Manager. We will review and arrange corrective work if required.
Contact your Case Manager at any time. We will investigate and take appropriate action.
We will notify you as soon as possible, adjust the schedule, and keep things moving.
We will arrange for the appropriate trades to return and complete the work.
You can contact your Case Manager at any time on 1300 836 229, or complete one of our post-repair feedback surveys.
Contact HomeRepair. An issues may be covered under our workmanship guarantee and we can discuss that with you.
Our workmanship guarantee covers repairs completed by HomeRepair and our approved trades. If something fails because of workmanship, contact us with your claim number and details and we will arrange an inspection.
Your insurer sends your claim to HomeRepair automatically through their system to ours. You will know it has been received when our team contacts you — this is the first visible step for you.
We aim to contact you within 24 hours of receiving your claim from your insurer. If we cannot reach you initially, we will follow up until contact is made.
We already have the details you gave your insurer. We will ask focused questions to confirm: whether your home is safe; the type and extent of damage; details of the damage so we can determine which specialist tradespeople may be required. No preparation is needed on your part.
If your home needs immediate attention, our team can arrange a Make Safe visit to secure the property and prevent further damage. During your first call with us, we will ask questions to assess whether urgent assistance is needed and arrange this if required.
Avoid unsafe areas. Contact HomeRepair immediately so we can reassess and escalate the response if required.
Move away from the affected area and contact us. We can arrange a Make Safe service to address immediate risks. If your home is unlivable, please also contact your insurer to discuss temporary accommodation options.
Call 1300 836 229. If the situation is unsafe, we will arrange an urgent Make Safe response.
We will send an SMS or email with instructions to call us back. You can phone 1300 836 229 and quote your claim number. If replying by email, include only your six-digit HomeRepair reference number in the subject line.
To update your contact details, please contact your insurer directly. This ensures any authorisation changes are managed correctly. To update your availability for appointments, call us on 1300 836 229 or use the self-service link if we have provided you with one.
Authorisation to have someone act on your behalf must be set up through your insurer. Once your insurer has confirmed this, we will follow the same authorisation when dealing with your claim.
Make Safe works arranged by HomeRepair as part of your claim are covered under your insurance. If you have questions about your excess or any cost implications, please contact your insurer.
If your home needs immediate attention, our team can arrange a Make Safe visit to secure the property and prevent further damage. During your first call with us, we will ask questions to assess whether urgent assistance is needed and arrange this if required.
Avoid unsafe areas. Contact HomeRepair immediately so we can reassess and escalate the response if required.
Call 1300 836 229. If the situation is unsafe, we will arrange an urgent Make Safe response.
To update your contact details, please contact your insurer directly. This ensures any authorisation changes are managed correctly. To update your availability for appointments, call us on 1300 836 229 or use the self-service link if we have provided you with one.
Authorisation to have someone act on your behalf must be set up through your insurer. Once your insurer has confirmed this, we will follow the same authorisation when dealing with your claim.
On the triage call, we will schedule a suitable time based on availability, safety, and the type of damage. We aim to attend as soon as possible. Sometimes our claims specialists might schedule an assessor to attend after we have had specialists trades (such as roofers) attend so they can give their expert report to the assessor first.
We will confirm your appointment via phone, SMS, or email.
No major preparation is needed. Please ensure: the damaged area is accessible ; pets are secured; a responsible adult is home unless otherwise arranged — a minor cannot be the only person on site
We do our best to accommodate preferred days or times, but specific appointment times cannot always be guaranteed. If you need to reschedule, please contact us and we will work with you to adjust where possible.
Most inspections take 30 minutes to 1 hour, but some can be done in as little as 10 minutes.
Yes. They can explain what they are looking at and discuss the scope, though they cannot comment on insurer coverage.
Yes. Different specialists may need separate visits depending on the type of damage.
They will identify themselves on arrival and carry appropriate identification. You can always call us if you want to confirm their identity.
Timeframes vary depending on complexity. You will receive a copy once your insurer has reviewed and approved it.
We update the Scope of Works and advise your insurer so everything is reviewed and approved before repairs start.
HomeRepair Assessors and specialist tradespeople develop the scope based on on-site findings, building standards, and safety requirements. Your insurer approves the final scope.
Your Assessor will ideally have discussed the scope with you on site, but if you feel something has been missed, refer to your case specialist or Case Manager. They will raise your concerns with the Assessor, who can adjust the scope if needed. A reassessment can also be arranged if damage was missed during the initial inspection. You may also contact your insurer, who will pass your concerns on to us.
Your insurer will contact you once they have reviewed the reports and Scope of Works. Your insurer's claims team will be in touch directly. HomeRepair will not contact you again until repairs are approved and ready to proceed.
Let us know right away. We may need to reassess and update the Scope of Works for insurer approval.
If damage is identified that falls outside your claim, your insurer will discuss your options with you. In some cases, HomeRepair may be able to complete additional works at your cost. This would be quoted and agreed separately before any work begins.
To update your contact details, please contact your insurer directly. This ensures any authorisation changes are managed correctly. To update your availability for appointments, call us on 1300 836 229 or use the self-service link if we have provided you with one.
Authorisation to have someone act on your behalf must be set up through your insurer. Once your insurer has confirmed this, we will follow the same authorisation when dealing with your claim.
We update the Scope of Works and advise your insurer so everything is reviewed and approved before repairs start.
Let us know right away. We may need to reassess and update the Scope of Works for insurer approval.
Your HomeRepair Case Manager is your single point of contact throughout the repair stage.
We will contact you once your insurer approves the Scope of Works and we start planning the repair process.
Yes. You will receive a plan outlining which trades will attend and when.
Not always. We will let you know when your presence is required as part of our planning process.
Contact us and we will reschedule the appointment or make alternative arrangements for access. If our trades have already been in contact with you directly, you may also reach out to them to reschedule.
We use a mix of trusted internal trades and vetted external contractors. All are overseen by HomeRepair.
The attending trade will confirm the scope, walk through the area, discuss safety and access, and begin work.
We pause, assess the new damage, update the Scope of Works, and notify your insurer for approval.
All changes must be reviewed by HomeRepair and approved by your insurer.
Tell the trade on site or contact your Case Manager. We will review and arrange corrective work if required.
Contact your Case Manager at any time. We will investigate and take appropriate action.
We will notify you as soon as possible, adjust the schedule, and keep things moving.
Yes. We keep you updated so you always know what to expect next.
Authorisation to have someone act on your behalf must be set up through your insurer. Once your insurer has confirmed this, we will follow the same authorisation when dealing with your claim.
An inspection to confirm that work meets required standards and matches the approved Scope of Works. We inspect each trade's workmanship, confirm you are satisfied with the work, and address any concerns.
Yes, where internal access is required. A responsible adult must be present. A minor cannot be the sole person on site. If the property is a holiday home, you may be able to provide a lockbox code for access. We will advise ahead of time.
We will arrange for the appropriate trades to return and complete the work.
We prioritise Quality Assurance items and aim to complete them as quickly as possible.
We do not provide a formal Quality Assurance summary, but we will discuss any issues with you directly. Defects and incomplete work are managed internally.
Once all repair works and Quality Assurance tasks are complete, your Case Manager will call you for a completion call to confirm everything is finished and that you are satisfied. We guarantee the quality of workmanship on all authorised repairs. Your insurer will also contact you to ensure your satisfaction with the closure.
You can contact your Case Manager at any time on 1300 836 229, or complete one of our post-repair feedback surveys.
Contact HomeRepair. An issues may be covered under our workmanship guarantee and we can discuss that with you.
Our workmanship guarantee covers repairs completed by HomeRepair and our approved trades. If something fails because of workmanship, contact us with your claim number and details and we will arrange an inspection.
We update the Scope of Works and advise your insurer so everything is reviewed and approved before repairs start.
HomeRepair Assessors and specialist tradespeople develop the scope based on on-site findings, building standards, and safety requirements. Your insurer approves the final scope.
Let us know right away. We may need to reassess and update the Scope of Works for insurer approval.
We pause, assess the new damage, update the Scope of Works, and notify your insurer for approval.
All changes must be reviewed by HomeRepair and approved by your insurer.
Contact HomeRepair. An issues may be covered under our workmanship guarantee and we can discuss that with you.
Our workmanship guarantee covers repairs completed by HomeRepair and our approved trades. If something fails because of workmanship, contact us with your claim number and details and we will arrange an inspection.
As a homeowner with an active insurance claim, the cost of your repair is managed between HomeRepair and your insurer. Any excess payable on your claim is a matter between you and your insurer — please contact them directly if you have questions about your excess. HomeRepair does not charge you directly for repair works covered by your claim.
If damage is identified that falls outside your claim, your insurer will discuss your options with you. In some cases, HomeRepair may be able to complete additional works at your cost. This would be quoted and agreed separately before any work begins.
Make Safe works arranged by HomeRepair as part of your claim are covered under your insurance. If you have questions about your excess or any cost implications, please contact your insurer.
