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Privacy, Disclaimer and Terms & Conditions

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Privacy, Disclaimer and Terms & Conditions

Disclaimer

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.

The information contained in this website is for general information purposes only and is provided by https://www.homerepair.com.au/. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of https://www.homerepair.com.au/. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, https://www.homerepair.com.au/ takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright Notice

This website and its contents are the copyright of https://www.homerepair.com.au/ – © 2025. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.

Privacy Policy

Last updated: 10/04/2025

Privacy is Important

The privacy of your personal information is very important to us. This statement explains how we collect, hold, use and disclose your personal information and who we share it with.

 And because it’s guided by the privacy law (Privacy Act 1988 (Cth) (Privacy Act), you can be sure it takes your rights seriously.

 Above all, this statement is your assurance that we never take your privacy for granted and always take the utmost care in protecting your personal information.

 Home Repair.net.au Pty Ltd (ACN 603 320 314) provides building repair services and is bound by the Privacy Act and is committed to complying with the Australian Privacy Principles.

 Why do we collect personal information?

 Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. We collect personal information so that we can:

  • identify you and perform appropriate checks;
  • set up, administer and manage our services and systems, including the management and administration of your building/property repairs;
  • assess any damage to your property;
  • understand your requirements for the purposes of carrying out building/repair services for you;
  • communicate with your insurer, our tradespersons and suppliers for the purposes of carrying out building/repair services;
  • consider you for inclusion on our panel of trades and suppliers, if you are a tradesperson or supplier considering providing products or services;
  • manage complaints, disputes, and report to dispute resolution bodies;
  • manage, train and develop our employees and representatives; or
  • conduct our recruitment process, where you have applied for a position as an employee.

 What personal information we collect?

 Personal Information

The personal information we collect and store about you may include:

  • your name;
  • contact details (including address, phone number, and email);
  • date of birth;
  • property details;
  • information about an insurance claim (where you are the policy holder making the claim or authorised person of the policy holder);
  • police background checks, business references, licensing checks, banking and insurance information (where you are a tradesperson or a supplier for the delivery of goods and services on our behalf); or
  • educational qualifications, employment history, and background and referee reports and such other information which is relevant and necessary to providing products and delivering our services or to comply with the law.

 Sensitive Information

We may need to collect sensitive information about you. The sensitive information we collect about you may include:

  • health and other medical information;
  • occupational information;
  • criminal history; or
  • hardship information, including information about financial difficulty or vulnerability and such other information which is relevant and necessary to providing delivering our services or to comply with the law.

 Sensitive information will be used by us only:

  • for the primary purpose for which it was obtained;
  • for a secondary purpose that is directly related to the primary purpose; and
  • with your consent; or where required or authorised by law.

 How we collect personal information

 We collect your personal information directly from you and, in some cases, from other people and organisations. 

 We collect information from you in various ways. It might be through telephone calls with our office staff or through interactions with our assessing staff or through contractors acting on our behalf, via our online systems, mobile applications or in person during the delivery of our services.

 Information from your Insurer

We collect information about you from your Insurer, where you are the policy holder to a claim or authorised person of the policy holder. The information collected from your insurer is used to enable us to provide our building/repair services.

 Information collected in person.

We collect information about you in person, in interactions between yourself and our Property Damage Assessors or with third party contractors, engaged by us to perform building/repair services.

 Information collected over telephone.

Where we collect information about you via telephone, the line may be recorded, retained and able to be retrieved at a later date. Inform us immediately if you do not wish for the call to be recorded at the time of the call, and we will attempt to communicate with you via alternative means that is not recorded.

 Information collected online.

We collect information through our digital platforms. Our digital platforms include but are not limited to websites, emails, messaging and mobile applications. Any information collected is used to enable us to provide our building/repair services.

 

Information collected by these resources may include the following information:

• server address/IP address;

• date and time of interactions with our site;

• pages visited;

• pages and information downloaded (including pages, images and data);

• your internet browser and information about your computer; or

• your interactions with our platforms.

 Cookies

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of a website.

 Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

 What if you don’t provide us with your Personal Information?

 You do not have to provide us with personal information when seeking our building/repair services or interacting with us. However, If we are not able to collect certain personal information about you, we may not be able to provide you with the services or assistance you require.

 Australian privacy law gives you the option of not identifying yourself, or of using a pseudonym unless we are required or authorised by law or a court/tribunal to identify you, or it is impracticable to deal with you anonymously or by a pseudonym.

 There are some limited cases where you can deal with us anonymously, such as if you are only looking for general information about one of our services.

 Storage of your personal information

 Your personal information is stored by HomeRepair, within Australia. No personal information is stored overseas.

 Personal information is only held for as long as is required for us to perform our building/repair services and to support the building warranty timeframe (where you are a customer or trades person) or for the duration of your employment or any other timeframes required by law.

 How we store personal information

We will store your personal information in a number of ways including:

  • in electronic systems and devices;
  • in telephone recordings;
  • in paper files
  • cloud facilities operated by us (or by third parties on our behalf).

 Information Security

 We will take reasonable precautions to ensure that the personal information that we have about you is protected against any unlawful use, unauthorised access, modification or disclosure and these precautions include: 

  • using appropriate information technology and processes;
  • using computer and network security systems with appropriate firewalls, encryption technology, passwords and authentication for the protection of electronic files;
  • securely destroying or “de-identifying” personal information if we no longer require it subject to our legal obligations to keep some information for certain prescribed periods.
  • restricting access to your personal information to our employees and those who perform services for us who need your personal information to do what we have engaged them to do; and/or
  • requesting certain personal information from you when you wish to discuss any issues relating to the services we provide to you.

 While we undertake reasonable steps to protect your personal information, no guarantee can be given that information sent over the internet is always 100% secure. Sending and receiving information over the internet is at the user’s own risk, however we will take all reasonable steps to ensure your data security once we receive it.

 Disclosure to third parties

 The personal information that we collect from you may be disclosed to other parties who are involved with the provision of our products and services. Such parties may include your insurer, trade persons, suppliers acting on our behalf in the building/repair of your property and lawyers (should they be required in the event of a claim).

 We may also disclose your personal information to such persons as authorised by you.

 We may disclose your information to various law enforcement agencies if required, including legal, regulatory, government and tax authorities in Australia.

 The information we provide to third parties will be strictly limited to what is required to provide our services.

 How to access and correct your personal information or make a complaint

 You have the right to access and correct your personal information held by us. If you wish to access your personal information, please contact us in writing. In order to protect your personal information, we may require identification from you before releasing the requested information.

 It is important to us that your personal information is up to date. We will take reasonable steps to make sure your personal information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us so that we can update our records and ensure we can continue to provide quality services to you.

 If you have a privacy complaint

 If you have a complaint about how we have handled your personal information, an alleged breach of privacy or another privacy related issue, please contact us first so that we may resolve your complaint.

While we aim to deal fairly and promptly with your complaint, if you are still dissatisfied you can request a review by the Australian Financial Complaints Authority or refer your complaint to the Office of the Australian Information Commissioner.

 Policy Updates 

This policy may change from time to time and is available on our website.

 Contact us

 For more information about our privacy practices including accessing or correcting your personal information or making a complaint, please contact us  

 Contact us directly by:

  • phone: 1300 836 229
  • email: privacy@homerepair.com.au
  • mail: Privacy Officer, HomeRepair, Level 1, 99 Coventry Street, South Melbourne, VIC 3205
  • website: www.homerepair.com.au

 Contact the Office of the Australian Information Commissioner (OAIC)

Complaints must be in writing.

  • phone: 1300 363 992
  • email: enquiries@OAIC.gov.au
  • mail: Office of the Australian Commissioner, GPO Box 5288 Sydney NSW 2001
  • website: www.oaic.gov.au

Terms and Conditions

Please Read These Terms & Conditions of Use Carefully Before Using the Website.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern https://www.homerepair.com.au/’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to https://www.homerepair.com.au/ and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

Amendment of Terms

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and https://www.homerepair.com.au/’s rights and obligations to each other.

Limitation of Liability

It is an essential pre-condition to you using our website that you agree and accept that https://www.homerepair.com.au/ is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Competition & Consumer Act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), https://www.homerepair.com.au/’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

Delivery of Physical Goods

https://www.homerepair.com.au/ uses Australia Post and/or other reputable courier companies to deliver physical goods.

Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery company chosen. https://www.homerepair.com.au/ is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post or the courier company directly. Replacement of damaged or lost items is made at the discretion of https://www.homerepair.com.au/.

Returns & Refunds

https://www.homerepair.com.au/ handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of https://www.homerepair.com.au/.

Links to Other Websites

https://www.homerepair.com.au/ may from time to time provide on its website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between https://www.homerepair.com.au/ and the owners of those websites. https://www.homerepair.com.au/ takes no responsibility for any of the content found on the linked websites.

https://www.homerepair.com.au/’s website may contain information provided by third parties for which https://www.homerepair.com.au/ accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

Disclaimer

To the fullest extent permitted by law, https://www.homerepair.com.au/ absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. https://www.homerepair.com.au/ gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of https://www.homerepair.com.au/ to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

Your Privacy

At https://www.homerepair.com.au/, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. https://www.homerepair.com.au/ respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. https://www.homerepair.com.au/’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data https://www.homerepair.com.au/ collects is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

Third Parties

https://www.homerepair.com.au/ does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

Disclose Your Information

https://www.homerepair.com.au/ may be required, in certain circumstances, to disclose information in good faith and where https://www.homerepair.com.au/ is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of https://www.homerepair.com.au/, its customers or third parties.

Exclusion of Competitors

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of https://www.homerepair.com.au/. https://www.homerepair.com.au/ expressly excludes and does not permit you to use or access its website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then https://www.homerepair.com.au/ will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. https://www.homerepair.com.au/ reserves the right to exclude and not permit any person from using its website or any of the documents and information contained on it.

Copyright, Trademark & Restrictions of Use

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

https://www.homerepair.com.au/ expressly reserves all copyright and trademark in its website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Whole Agreement

These terms and conditions represent the whole agreement between you and https://www.homerepair.com.au/ concerning your use and access to https://www.homerepair.com.au/’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Exclusion of Unforceable Terms

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

Jurisdiction

This agreement and this website are subject to the laws of SA and Australia. If there is a dispute between you and https://www.homerepair.com.au/ that results in litigation then you must submit to the jurisdiction of the courts of SA.